FAQ

Answers to frequently asked questions…

How long will it take to process my order?

Our products take 5-10 business days to create.  Allow an additional 2-4 days for Fedex ground shipping.  If you need an order by a specific date, please note date in special instructions.

What are your shipping charges?

Ground delivery (3-4 business days) $9.95;  2nd Day Air (2 business days) $20.00;  Overnight Delivery $35.00.  Free shipping on orders over $100.

How do I check the status of my order?

We will send you a confirmation order when your order is placed and send updates via e-mail each time the status of your order changes.  You may also check the status of your order using our contact page.

What is your return policy?

Because each product we make is personalized,we do not accept returns. If there is an error on our part, we will reprint your order at our cost and get it to you as quickly as possible. Please review your order carefully before submitting. Once an order is in production, it may not be changed.

Where can I see the available fonts?

Our font styles are available here.  In addition, the description of each product will include a link to the fonts available for that product.

What types of payment do you accept?

We accept MC, Visa, Discover and American Express. All orders are billed at the time the order is placed. Sales Tax will be applied to all orders shipped within the state of Texas.

Can I purchase your products locally?

Yes. In addition to our web site our products are carried nationally and at other online retailers. Please visit our Store Locator page for a list of retailers that carry our line. Please be aware that the retailer may not carry our entire line, so you should check with them first. Our Kelly Hughes Retail Shop features our entire Home and Stationery Collections.

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